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Support
Need help with Hearth? We’re here for you.
Contact us
For any questions, issues, or feedback about Hearth, reach out directly:
We typically respond within 24 hours.
Common topics
- Account issues — trouble signing in, password reset, or account settings not working as expected.
- Notifications — not receiving push notifications or SMS alerts. Check your notification settings in the app and in iOS Settings > Hearth > Notifications.
- Job requests — questions about a specific appointment, counter-proposals, or lifecycle actions.
- Account deletion — you can delete your account from Account settings in the app, or email us and we’ll handle it within 48 hours.
- Privacy — review our Privacy Policy or email us with any data-related requests.
App version
If reporting a bug, please include your app version (found in Account > App section) and a description of what happened. Screenshots are helpful.
Hearth is currently in closed beta. Thank you for your patience as we build and improve the platform.